Returns:
A 30 day store credit return policy for any item purchased through our website goes active from your shipment date. All items returned must include 100% of the original packaging, returned items will also be inspected- if any returned items are damaged the return will be voided and the item returned to its purchaser. The 30 day exchange does not apply to custom terminated cables, only stock Items.
Products sold on clearance through forums, Google shopping or eBay are non-returnable items.
If your un-happy with a product or would like to exchange for another product, please email us & we gladly work something out! Our #1 mission goal is to keep our customers happy, we strive to maintain the best customer service & product base around!
Custom terminated cables are non-returnable! (NO EXCEPTIONS)
Order Processing:
The standard order processing time is 7 business days. At times an order backlog does get built up and the wait time can be slightly longer, generally no longer than 2-3 weeks max for orders, if you need a rush order please contact info@nortoncable.com before placing any orders to check our order backlog which varies daily.
If you order an item that is out of stock or insufficient stock is available to fill your order, you will be notified via email and telephone of a shortage with an estimated ship time.
Free Shipping (Lower 48 States)
The Free service is 3-5 day delivery time via usps. Express shipment via ups or usps is available for an additional fee. If you require expidited shipping please contact info@nortoncable.com for a ship quote.
Shipment to Alaska, Hawaii & Puerto Rico
is set flat rate at $23.00 (3-5 Day service)
INTERNATIONAL SHIPMENT POLICY
STANDARD FLAT RATES APPLY (SEE BELOW)
•Canada flat rate is $25
•Australia flat rate is $45.00
•Worldwide flat rate is $35.00
•Rates above are for orders up to 5LBS
anything beyond 5lbs requires a shipping quote.
Email info@nortoncable.com to obtain a quote.
NOTE: YOUR ORDER WILL NOT BE PROCESSED
WITHOUT PROPER SHIPPING PAYMENT!
We do not ship items with "value zero". Please don't ask us to do this. Customs & Duty Rates may apply to your purchase. The practice of value zero waves insurance rights for claims on lost or damaged packages.
NortonCable also reserves the right to cancel any order. Norton cable does not not ship products to hostile countries or zones with known mail delivery issues.
